Privacy Policy

We take your privacy extremely seriously. This document (“Privacy Policy”) describes what personal data Awatar Innovations Sdn. Bhd. (collectively "Awatar", "we" or "us") collect and use, why and how we collect it, how we protect it, and how you can contact us.

Please read this Privacy Policy carefully. By accessing our platform, using any services provided by Awatar, signing up for any products and services provided by Awatar, submitting any information to us, or otherwise indicating your agreement, you are deemed to have agreed and consented to the terms of this Privacy Policy.

We reserve the right to amend, alter, change, or modify this Privacy Policy at any time without prior notice. Any amendments will be posted on our platform.

1. Personal Data

1.1 Definition

• Any data, whether true or false, that can identify a specific individual.
• Your personal details, including information relating to other individuals who may be identified from the data.
• The contents of all information obtained from registration forms and documents collected by us.
• Other information that is available to us.

2. Collection of Personal Data

2.1 Information We Collect Directly from You

2.1.1 Instances of Data Collection

• Account Registration: Name, email, phone number, preferences.
• Awatar Configuration: Data you upload for your Awatar’s knowledge base.
• Customer Support: Info related to your support queries.
• Surveys and Promotions: Name, contact details, preferences.

2.1.2 Caution in Information Submission

Be cautious when submitting free text fields or uploading documents. Some services are automated and may not recognize sensitive info.

2.1.3 Necessity of Personal Data

You’re not required to provide Personal Data, but without it, we may not be able to serve you fully.

2.1.4 Third-Party Personal Data

If you provide third-party Personal Data (e.g., spouse, employees), you confirm you’ve gotten their consent.

2.2 Information We Collect When You Use Our Platform

• Platform Interaction: Browser type, pages viewed, links clicked.
• Service Logs: IP, browser info, timestamps.
• Device Info: Model, OS, unique identifiers.
• Chat Messages: All messages exchanged with Awatar.

For full details, contact us at: hello@awatar.chat